Privacy Policy

Information We Collect

We collect personal information you provide directly to us, including:

• Name and business name
• Email address and phone number
• Business address and service area
• Payment information (processed securely by Stripe — we never store card details)
• Website and social media URLs
• Professional credentials, bio, and brand assets you provide via the intake form
• Communications you send us via email or the support desk

We also collect non-personal technical data automatically when you visit our website, including IP address, browser type, pages visited, time and date of visit, and referring URLs. This data is used only for site analytics and improvement.

How We Use Your Information

We use the information we collect to:

• Build, launch, and maintain your SiteStack website
• Process and manage your subscription payments via Stripe
• Communicate with you about your project, support requests, and account
• Submit your website to Google Search Console (GSC), Brave Search, and Bing Webmaster Tools on your behalf
• Set up and optimize your Google Business Profile (GBP) and Apple Business Connect where applicable
• Improve our services and website
• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Third-Party Service Providers

We use the following trusted third-party services to operate our business. Each has access to your personal information only as needed to perform their specific function and is bound by their own privacy policies:

• Stripe — Payment processing. Stripe collects and processes your payment card information. We never store card details. Stripe's privacy policy: stripe.com/privacy
• JotForm — Client intake forms. Your intake form responses are stored on JotForm's servers and transmitted to us securely. JotForm's privacy policy: jotform.com/privacy
• Netlify — Website hosting for myo.shermanlive.com. Netlify collects standard server logs. Netlify's privacy policy: netlify.com/privacy
• Google — Google Analytics and Google Search Console. Used for website performance tracking. Google's privacy policy: policies.google.com/privacy
• Book Like A Boss — Appointment scheduling. Used if you book a call via our scheduling page. Their privacy policy: booklikeaboss.com/privacy-policy
• Freshdesk — Support desk. Used to manage client support requests. Freshdesk's privacy policy: freshworks.com/privacy

Cookies

Our website uses cookies — small files stored on your device — to improve your experience. Cookies help us understand how visitors use our site and allow certain features to function correctly. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function correctly without cookies.

Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period afterward to meet legal and business obligations. Client project files are retained for a minimum of 12 months after your subscription ends. You may request deletion of your personal data at any time by contacting us at hello@shermanlive.com — subject to any legal retention requirements.

Security

We take the security of your personal information seriously. Our website uses HTTPS encryption. Payment processing is handled entirely by Stripe using industry-standard PCI-compliant infrastructure — we never see or store your card details. While we take commercially reasonable precautions, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Your Rights (PIPEDA and BC PIPA)

As a resident of Canada or British Columbia, you have rights regarding your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA), including:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent to data collection (subject to contractual obligations)

To exercise any of these rights, contact us at hello@shermanlive.com. We will respond within 30 days.

Children's Privacy

Our service is intended for business owners and professionals aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

Links to Other Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party site. We encourage you to review the privacy policy of any site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes affecting active clients, we will provide notice via email at least 14 days before the change takes effect. Your continued use of the service after that date constitutes your acceptance of the updated policy.